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Support Add-Ons

Choose the level of support you need to accelerate the growth of your subscription business. With a ReCharge Support Add-On, you’ll always be able to receive top tier support, exactly customized to your business needs.

Support Addons - Header

Choose your Add-On

Self Directed

Support Addons - Self directed

Self Directed supports your store and customer’s basic needs with unlimited knowledge base access and next-day emails. If you anticipate being self-sufficient or you are just exploring your subscription journey, this is the plan for you.

Success

Support Addons - Success

Success offers a step up by adding email support 7 days per week and faster response times. If you offer frequent flash sales or have more detailed questions regarding consistent backend updates, this is the right plan.

Advantage

Support Addons - Advantage

Advantage provides accelerated response time and email resolution 24/7. In addition, you will also be able to chat live with one of our support agents to triage any urgent issues. Live chat triage will help provide context and clarity for urgent issues day or night.

Premium

Support Addons - Premium

Premium is our most robust add-on. In addition to 24/7 expedited email response, you gain the ability to schedule a triage phone meeting. Complex subscription problems are best triaged with productive phone meetings that include a complete team, clear communication, matched urgency, and empathy.

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Pricing

Knowledge Base access

Email support

Support availability

Hours

Guaranteed response rate

Chat triage

Phone triage

Self Directed

Included

Support Addons - Self directed checkmark
Support Addons - Self directed checkmark

Monday – Friday

8am – 5pm PST

24 hours

Support Addons - X
Support Addons - X

Success

$49/month

Support Addons - Success checkmark
Support Addons - Success checkmark

7 days per week

8am – 5pm PST

8 hours

Support Addons - X
Support Addons - X

Advantage

$99/month

Support Addons - Advantage checkmark
Support Addons - Advantage checkmark

7 days per week

24 hours per day

6 hours

Support Addons - Advantage checkmark
Support Addons - X

Premium

$189/month

Support Addons - Premium checkmark
Support Addons - Premium checkmark

7 days per week

24 hours per day

4 hours

Support Addons - Premium checkmark
Support Addons - Premium checkmark

Self Directed

Pricing

Knowledge Base access

Email support

Support availability

Hours

Guaranteed response rate

Chat triage

Phone triage

Included

Support Addons - Self directed checkmark
Support Addons - Self directed checkmark

Monday – Friday

8am – 5pm PST

24 hours

Support Addons - X
Support Addons - X

Success

Pricing

Knowledge Base access

Email support

Support availability

Hours

Guaranteed response rate

Chat triage

Phone triage

$49/month

Support Addons - Success checkmark
Support Addons - Success checkmark

7 days per week

8am – 5pm PST

8 hours

Support Addons - X
Support Addons - X

Advantage

Pricing

Knowledge Base access

Email support

Support availability

Hours

Guaranteed response rate

Chat triage

Phone triage

$99/month

Support Addons - Advantage checkmark
Support Addons - Advantage checkmark

7 days per week

24 hours per day

6 hours

Support Addons - Advantage checkmark
Support Addons - X

Premium

Pricing

Knowledge Base access

Email support

Support availability

Hours

Guaranteed response rate

Chat triage

Phone triage

$189/month

Support Addons - Premium checkmark
Support Addons - Premium checkmark

7 days per week

24 hours per day

4 hours

Support Addons - Premium checkmark
Support Addons - Premium checkmark

Choose your Support Add-On






    ReCharge
    ReCharge