Creating the future of commerce and payments
September 2-3, 2020 • 9 AM PDT
Virtual event
ChargeX:
We’re going digital!
ReCharge is reinventing our annual user conference and going digital to maintain the health and safety of our merchants, partners, and employees.
ChargeX will focus on how to create rich user experiences for your customers, what data you should be tracking every day to maximize revenue, and how to adapt using real takeaways from live customers to grow your business.
“Loving the ReCharge ChargeX conference. Such a tighter community vs a SaaS conference. Everyone helping one another. No selling.”
Patrick Campbell, Founder and CEO, ProfitWell
“This was one of the best events I've ever been to in terms of the connections and relationships I was able to get.”
Lanie DePasquale, Director of Customer Retention, Kopari
“If you didn’t come for ChargeX Summit, you missed out! Gotta come for ChargeX 2020!”
GQ Fu, Co-founder, LTVPlus
“The ReCharge ecosystem attracts the best developers in the agency world. ChargeX does a great job of facilitating communication between these agencies - hard to do that well and you crushed it.”
Brian Anderson, Co-founder and CEO, Nacelle
“Every aspect from content, to schedule, to breadth of material (to venue/food!) were executed with great precision. As a “newbie” to ReCharge, I am grateful.”
Tim Tracey, COO, Storyville Coffee Company
“The full day, the speakers, the coastal view, and venue blew our minds from start to finish and we couldn't be more thankful to be included.”
Theresa Dobritch, Ecommerce Operatioins Manager, Ancient Nutrition
2020 Speakers
Diane Albouy
Chathri Ali
Ken Apple
Rob Barr
Jordan Bluhm
Cody De Vos
George Ishii
Chelsea Jones
Thomas McCutchen
Amy McDowell
Moody Nashawaty
Mansi Parikh
Aaron Quinn
Rachel Saul
Elaine Sloboda
Jason Tranel
Jake Workman
Agenda
9:00 AM PT – Opening remarks & product updatesElaine Sloboda – Partner Manager, ReCharge
Jason Tranel – Director of Product, ReCharge
George Ishii – VP of Product Strategy, ReCharge
Jason and George will share what ReCharge’s product team has been busy working on since last year at ChargeX 2019, as well as what’s to come from our product roadmap.
Elaine Sloboda – Partner Manager, ReCharge
Jason Tranel – Director of Product, ReCharge
George Ishii – VP of Product Strategy, ReCharge
Jason and George will share what ReCharge’s product team has been busy working on since last year at ChargeX 2019, as well as what’s to come from our product roadmap.
9:40 AM PT – Partner announcementsRob Barr – Head of Partnerships, ReCharge
Rob will be discussing everything you need to know as an agency for 2021. He will also be introducing ReCharge’s newest member of the partners team.
Rob Barr – Head of Partnerships, ReCharge
Rob will be discussing everything you need to know as an agency for 2021. He will also be introducing ReCharge’s newest member of the partners team.
10:10 AM PT – Leveraging ReCharge alongside third-party appsRob Barr – Head of Partnerships, ReCharge
Thomas McCutchen – Founder, Scoutside
Aaron Quinn – CEO, eHouse Studio
Rob will host a panel session with Thomas and Aaron to discuss their respective agencies’ contrasting approach to developing subscription stores leveraging ReCharge and other third-party apps.
Rob Barr – Head of Partnerships, ReCharge
Thomas McCutchen – Founder, Scoutside
Aaron Quinn – CEO, eHouse Studio
Rob will host a panel session with Thomas and Aaron to discuss their respective agencies’ contrasting approach to developing subscription stores leveraging ReCharge and other third-party apps.
10:50 AM PT – 10 minute break
11:00 AM PT – Track 1: Deep dive into ReCharge’s bundling feature11:00 AM PT – Track 2: AMA with the Director of Product
Track 1:
Jake Workman – Lead Solutions Engineer, ReCharge
Jake will walk you through our bundling documents and show how you can build a ReCharge compatible bundling solution for your client. He will cover some of the scenarios that ReCharge supports as well as best practices.
Track 2:
Jason Tranel – Director of Product, ReCharge
Here’s a rare chance to chat with our Director of Product. Jason is holding open office hours to answer any burning questions you have around product.
Track 1:
Jake Workman – Lead Solutions Engineer, ReCharge
Jake will walk you through our bundling documents and show how you can build a ReCharge compatible bundling solution for your client. He will cover some of the scenarios that ReCharge supports as well as best practices.
Track 2:
Jason Tranel – Director of Product, ReCharge
Here’s a rare chance to chat with our Director of Product. Jason is holding open office hours to answer any burning questions you have around product.
11:30 AM PT – Breaking past 100: Scaling your client’s storeElaine Sloboda – Partner Manager, ReCharge
Chelsea Jones – Co-Owner, Chelsea & Rachel Co.
Rachel Saul – Co-Owner, Chelsea & Rachel Co.
Chelsea and Rachel will showcase several of their subscription clients who, with their assistance, quickly scaled from 100 to 1000+ customers with a few small changes to the product page and portal.
Elaine Sloboda – Partner Manager, ReCharge
Chelsea Jones – Co-Owner, Chelsea & Rachel Co.
Rachel Saul – Co-Owner, Chelsea & Rachel Co.
Chelsea and Rachel will showcase several of their subscription clients who, with their assistance, quickly scaled from 100 to 1000+ customers with a few small changes to the product page and portal.
12:10 PM PT – Partner awards, closing remarks & breakout roomsElaine Sloboda – Partner Manager, ReCharge
Elaine ends the conference with some closing remarks and agency awards before our Partner Managers host group breakout sessions for their agencies.
Elaine Sloboda – Partner Manager, ReCharge
Elaine ends the conference with some closing remarks and agency awards before our Partner Managers host group breakout sessions for their agencies.
1:00 PM PT – Conference ends
9:00 AM PT – Opening remarks & merchant updatesChathri Ali – COO, ReCharge
Ken Apple – VP of Customer Success, ReCharge
ReCharge’s head of Customer Success kicks off the day with some exciting behind-the-scenes updates from the last year as well as our vision for the future of the support team.
Chathri Ali – COO, ReCharge
Ken Apple – VP of Customer Success, ReCharge
ReCharge’s head of Customer Success kicks off the day with some exciting behind-the-scenes updates from the last year as well as our vision for the future of the support team.
9:20 AM PT – Product announcementsJason Tranel – Director of Product, ReCharge
George Ishii – VP of Product Strategy, ReCharge
Mansi Parikh – Director of Product Analytics, ReCharge
The product team will share what ReCharge has been busy working on since last year at ChargeX 2019 as well what’s to come from our product roadmap. They’re also back with the latest updates on ReCharge’s analytics dashboard.
Jason Tranel – Director of Product, ReCharge
George Ishii – VP of Product Strategy, ReCharge
Mansi Parikh – Director of Product Analytics, ReCharge
The product team will share what ReCharge has been busy working on since last year at ChargeX 2019 as well what’s to come from our product roadmap. They’re also back with the latest updates on ReCharge’s analytics dashboard.
10:00 AM PT – Data-driven decision making to fuel growthGeorge Ishii – VP of Product Strategy, ReCharge
Diane Albouy – CTO, Smol
Amy McDowell – Chief Revenue Officer, MYRO
George sits down with Diane and Amy to discuss how specific data trends helped and failed them this year with the volatility of 2020. They’ll also touch on how to use analytics to educate customers on the social impact of their purchase and consequently reducing churn.
George Ishii – VP of Product Strategy, ReCharge
Diane Albouy – CTO, Smol
Amy McDowell – Chief Revenue Officer, MYRO
George sits down with Diane and Amy to discuss how specific data trends helped and failed them this year with the volatility of 2020. They’ll also touch on how to use analytics to educate customers on the social impact of their purchase and consequently reducing churn.
10:40 AM PT – 10 minute break
10:50 AM PT – Track 1: Subscriptions 101: Simple steps for success10:50 AM PT – Track 2: Subscriptions 201: Advanced crash course
Track 1:
Jason Tranel – Director of Product, ReCharge
Jason will walk you through a few important steps you should be doing to be successful in subscription commerce. If you’re a small business or new to subscriptions, this is the workshop for you!
Track 2:
Cody De Vos – Product Manager, ReCharge
Jordan Bluhm – Product Manager, ReCharge
Jordan and Cody give a more advanced lesson on how you can leverage the API to elevate your subscription business. If you’re a managed account, this is the workshop for you!
Track 1:
Jason Tranel – Director of Product, ReCharge
Jason will walk you through a few important steps you should be doing to be successful in subscription commerce. If you’re a small business or new to subscriptions, this is the workshop for you!
Track 2:
Cody De Vos – Product Manager, ReCharge
Jordan Bluhm – Product Manager, ReCharge
Jordan and Cody give a more advanced lesson on how you can leverage the API to elevate your subscription business. If you’re a managed account, this is the workshop for you!
11:20 AM PT – Looking back to look forward: Lessons from a marketing agencyChathri Ali – COO, ReCharge
Moody Nashawaty – Chief Strategy Officer, MuteSix
Chathri and Moody talk candidly about the uncertainty that TikTok is causing in the marketing world. They touch on how other social media marketing forums have changed through the course of 2020 and the importance of diversification.
Chathri Ali – COO, ReCharge
Moody Nashawaty – Chief Strategy Officer, MuteSix
Chathri and Moody talk candidly about the uncertainty that TikTok is causing in the marketing world. They touch on how other social media marketing forums have changed through the course of 2020 and the importance of diversification.
12:00 PM PT – Closing remarks & breakout roomsChathri Ali – COO, ReCharge
Chathri ends the conference with some closing remarks before our Account and Product Managers host small breakout sessions for networking and light discussion. Aaron Quinn, CEO at eHouse Studio, will also be hosting an “Ask the Agency” session.
Room 1: Ask the Agency
Aaron Quinn – CEO, eHouse
Room 2: AMA – APIs
Jordan Bluhm – Product Manager, ReCharge
Brendhain Reid – Account Manager, ReCharge
Room 3: AMA – Customer Portal
Jason Tranel – Director of Product, ReCharge
Pietro Schaff – Product Manager, ReCharge
Aravind Radhakrishnan – Product Manager, ReCharge
Anna Rich – Account Manager, ReCharge
Room 4: AMA – Merchant Portal
Cody De Vos – Product Manager, ReCharge
Dennis Newel – Product Manager, ReCharge
Adam Foote – Account Manager, ReCharge
Chathri Ali – COO, ReCharge
Chathri ends the conference with some closing remarks before our Account and Product Managers host small breakout sessions for networking and light discussion. Aaron Quinn, CEO at eHouse Studio, will also be hosting an “Ask the Agency” session.
Room 1: Ask the Agency
Aaron Quinn – CEO, eHouse
Room 2: AMA – APIs
Jordan Bluhm – Product Manager, ReCharge
Brendhain Reid – Account Manager, ReCharge
Room 3: AMA – Customer Portal
Jason Tranel – Director of Product, ReCharge
Pietro Schaff – Product Manager, ReCharge
Aravind Radhakrishnan – Product Manager, ReCharge
Anna Rich – Account Manager, ReCharge
Room 4: AMA – Merchant Portal
Cody De Vos – Product Manager, ReCharge
Dennis Newel – Product Manager, ReCharge
Adam Foote – Account Manager, ReCharge
1:00 PM PT – Conference ends
Sponsors
Take a look back at ChargeX 2019
To help you envision the future of commerce at ChargeX 2020, you can review the keynotes, product announcements, and panel discussions from 2019.
