April 26–28, 2023 Washington, D.C. | Marriott Marquis Washington
ChargeX is a global ecommerce conference bringing together industry leading merchants, partners, and experts to discuss today’s most pressing challenges, network with peers, and hear from influential keynote speakers.
The global ecommerce market is expected to reach 2.64 trillion by 2028.1 Together, we’ll uncover the tactics to stay ahead of our time.
Hear from inspiring voices
Keynote speakers
Matthew Luhn
He/Him, Author & Storyteller
Matthew Luhn is an author, storytelling consultant, and inspirational speaker with over 25 years of experience creating stories and characters. His story credits include the Toy Story films, Monsters Inc., Finding Nemo, Cars, Monsters University, Ratatouille, UP, and many more.
An expert at crafting narratives, Matthew will share his process for creating new ideas, great stories, and memorable characters, as well as making stronger connections with your audience.
Jonathan Van Ness is an Emmy-nominated television personality, comedian, New York Times best-selling author, award-winning podcaster, and hairstylist. He stars on Netflix’s Emmy Award-winning reboot series “Queer Eye,” where he shines as a haircare innovator and self-care advocate.
A visionary in the Beauty & Personal Care space with an acclaimed haircare product line of his own—JVN—Jonathan will share his insights on how to inspire and connect with a variety of different audiences.
Speaker highlightsKeep checking back as we add more speakers.
Jie Charles
SVP of DTC, Blueland
Megan Snider
Director of Customer Journey, Open Farm Pet
Sahara Lotti
Founder and CEO, Lashify
Connect with the best & brightest minds in ecommerce
From networking receptions to roundtable breakout sessions, ChargeX provides endless opportunities to connect with your peers.
“The networking component is worth its weight in gold.”
Agenda
ChargeX 2023 is designed to increase your bottom line with sessions around retention, conversion optimization, and growth, plus new Recharge features to support these initiatives. Here's what you can expect from this year’s agenda, packed full of actionable sessions, industry-leading speakers, and built-in networking opportunities.
Wednesday, April 26
12:00-5:00pm
Registration
M2 FoyerGrab your badge and download the event app to start building your agenda!
5:00-6:30pm
Welcome reception
M2 Salon 5Join us for an evening at the Marriott to kick off the event!
Thursday, April 27
8:00-11:00am
Registration
M2 FoyerGrab your badge and download the event app to start building your agenda!
8:00-9:00am
Breakfast
M2 Salon 5
Office hours
M2 Salon 5Meet with Recharge product managers and the partners who are extending Recharge's capabilities to retain your customers
9:00-9:45am
Opening remarks
M2 Main stageJoin us as we take a look back at some of the trends we've seen in the industry over the last year, and discuss predictions and plans for the future.
M2 Main stageWe're busy working on tools to help you maximize the value of your shoppers and subscribers. Hear from Recharge leaders on some of the new features and functionalities we've recently launched, and where our sights are set for the future.
Erin Carey, Sr. Director of Product and Customer Marketing, RechargeJordan Bluhm, Principal Product Manager, RechargeWesley Magness, R&D, Flows, Recharge
10:30-11:00am
Break
11:00-12:00am
From sign-up to staying power: Strategies for retaining subscribers
M2 Main stageNow is the time to be proactive with your subscriber retention strategies. Learn valuable tactics—including how to strategically leverage partnerships—to keep your recurring customers with your business.
M2 Salon 5Meet with Recharge product managers and the partners who are extending Recharge's capabilities to retain your customers
1:30-2:10pm
For merchants:
From one-time shoppers to repeat buyers: How to keep your customers coming backMagnoliaOver 70% of ecommerce shoppers buy from a brand once, then never buy again. Hear proven tips and tricks for getting your customers to return again and again.
The power of personalization: How to make the most of customer dataDogwoodHear from the experts on why a personalized buying experience should be a top priority for your brand and learn how to implement this for your buyers.
Billion dollar persuasion techniquesSilver LindenLearn how to lower your acquisition costs and attract your ideal customer by leveraging psychology-based advertising.
Sarah Levinger, Director of Growth Marketing, KnoCommerce
For partners:
10 steps to building a retention program for your merchantsM2 Main stageLearn about subscriptions, retention, and building the ultimate tech stack to give customers what they need, when they need it.
Brandon Amoroso, Founder, Electriq Marketing (a DRINKS company)
2:10-2:20pm
Break
2:20-3:00pm
For merchants:
Optimizing your shopper journey to boost AOV & LTVMagnoliaHow can you maximize the value of your shoppers to offset today's sky-high acquisiton costs? Learn how brands are optimizing their programs to increase AOV and LTV throughout the shopper journey.
Is your site foundation optimized for retention?DogwoodThrough real-life examples of best-in-class merchants, learn how to assess whether or not your current site foundation will allow you to fully optimize your retention efforts.
The next generation of merchant acquisition channelsSilver LindenTo diversify their marketing channels and combat rising acquisition costs, it’s important for consumer brands to understand the new outlets and tactics that others are leveraging.
The CVO revolutionM2 Main stageTo provide merchants with strategic guidance beyond just conversion rate optimization, it’s key to focus on growing LTV. In this session, we dive into holistic customer value optimization strategies for agency and tech partners to help your merchants better understand their customers.
