To maximize the value of your subscribers, it’s critical to have a deep understanding of their unique customer journey with you. At what milestones are they typically churning? At what touchpoints are you regularly connecting with them? When do they typically want more of a certain product?
Company updates 3 min readSave time, reduce churn & increase retention with the new Affinity customer portal
At Recharge, we understand that providing an exceptional customer experience is crucial for the success of your online business. Today, we’re excited to announce Affinity, a new customer portal theme ready for you, straight out of the box. The Affinity customer portal theme is built to make subscription management easier for both you and your customers.
Product features 4 min readPrevent passive churn with automated Recharge dunning features
As a subscription merchant, it is crucial to track churn—the ecommerce metric that signifies when a customer cancels their subscription.