Support Add-Ons

Choose the level of support you need to accelerate the growth of your subscription business. With a ReCharge Support Add-On, you’ll always be able to receive top tier support, exactly customized to your business needs.

Choose your Add-On

Self Directed

Self Directed supports your store and customer’s basic needs with unlimited knowledge base access and next-day emails. If you anticipate being self-sufficient or you are just exploring your subscription journey, this is the plan for you.

Success

Success offers a step up by adding email support 7 days per week and faster response times. If you offer frequent flash sales or have more detailed questions regarding consistent backend updates, this is the right plan.

Advantage

Advantage provides accelerated response time and email resolution 24/7. In addition, you will also be able to chat live with one of our support agents to triage any urgent issues. Live chat triage will help provide context and clarity for urgent issues day or night.

Premium

Premium is our most robust add-on. In addition to 24/7 expedited email response, you gain the ability to schedule a triage phone meeting. Complex subscription problems are best triaged with productive phone meetings that include a complete team, clear communication, matched urgency, and empathy.

Self Directed Success Advantage Premium
Pricing Included $49/month $99/month $189/month
Knowledge Base access
Email support
Support availability Monday - Friday 7 days per week 7 days per week 7 days per week
Hours 8am - 5pm PST 8am - 5pm PST 24 hours per day 24 hours per day
Guaranteed response rate 24 hours 8 hours 6 hours 4 hours
Chat triage
Phone triage

Choose your Support Add-On

Thank You

The ReCharge Pro team has received your inquiry and will be in touch within one business day. If you would like to follow up on this inquiry, please send an email to support@rechargepayments.com with your store URL included in the message.

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