Frequently asked questions
What is transactional SMS?
Transactional SMS is opening up a line of communication with your customers via text message about their purchase with you. With transactional SMS, you can text your shoppers to notify them of an upcoming subscription charge, offer them options to skip or reschedule a delivery, provide the ability to swap products in their order, and more. Meanwhile, your customers can text you back to manage their subscriptions right from their devices, without having to log on to the customer portal.
What are the potential benefits of transactional SMS for my business?
When used properly, transactional SMS is a powerful strategy for meeting your customers where they are, fortifying the relationship they have with your brand and increasing trust. Customers are drawn to the convenience and flexibility that transactional SMS provides, while your business can benefit from increased AOV, LTV, and retention, as well as reduced customer support needs.
What are some of the features of RechargeSMS?
With RechargeSMS, you can text your subscribers from your own brand-specific phone number. You can leverage the customer data you already have within the Recharge product, and use our texting simulator to preview what your transactional messages will look like on a mobile device. For a breakdown of the ways you can empower your subscribers through RechargeSMS, check out our animated video.
