Overview Speakers Agenda Hotel FAQ

Join us on the
East Coast

April 26–28, 2023
Washington, D.C. | Marriott Marquis Washington

ChargeX is a global ecommerce conference bringing together industry leading merchants, partners, and experts to discuss today’s most pressing challenges, network with peers, and hear from influential keynote speakers.

The global ecommerce market is expected to reach 2.64 trillion by 2028.1
Together, we’ll uncover the tactics to stay ahead of our time.

Hear from inspiring voices

Keynote speakers

Matthew Luhn, He/Him, Author & Storyteller

Matthew Luhn

He/Him, Author & Storyteller

Matthew Luhn is an author, storytelling consultant, and inspirational speaker with over 25 years of experience creating stories and characters. His story credits include the Toy Story films, Monsters Inc., Finding Nemo, Cars, Monsters University, Ratatouille, UP, and many more.

An expert at crafting narratives, Matthew will share his process for creating new ideas, great stories, and memorable characters, as well as making stronger connections with your audience.

Jonathan Van Ness, He/They, Emmy-Nominated T.V. Personality & Haircare Innovator

Jonathan Van Ness

He/They, Emmy-Nominated T.V. Personality & Haircare Innovator

Jonathan Van Ness is an Emmy-nominated television personality, comedian, New York Times best-selling author, award-winning podcaster, and hairstylist. He stars on Netflix’s Emmy Award-winning reboot series “Queer Eye,” where he shines as a haircare innovator and self-care advocate.

A visionary in the Beauty & Personal Care space with an acclaimed haircare product line of his own—JVN—Jonathan will share his insights on how to inspire and connect with a variety of different audiences.

Speaker highlightsKeep checking back as we add more speakers.

Jie Charles, SVP of DTC, Blueland

Jie Charles

SVP of DTC, Blueland

Megan Snider, Director of Customer Journey, Open Farm Pet

Megan Snider

Director of Customer Journey, Open Farm Pet

Sahara Lotti, Founder and CEO, Lashify

Sahara Lotti

Founder and CEO, Lashify

Connect with the best & brightest minds in ecommerce

From networking receptions to roundtable breakout sessions, ChargeX provides endless opportunities to connect with your peers.

“The networking component is worth its weight in gold.”
“The networking component is worth its weight in gold.”
“Looking forward to ChargeX 2023 already!”
“One of, if not the best, conferences we've been to in a long time. Well done!”
“Found a ton of value in meeting other merchants and bouncing ideas off of them.”
“It was helpful to hear from experts on best practices and changing trends.”
“Everything was super well done! I left feeling informed and inspired.”

Agenda

ChargeX 2023 is designed to increase your bottom line with sessions around retention, conversion optimization, and growth, plus new Recharge features to support these initiatives. Here's what you can expect from this year’s agenda, packed full of actionable sessions, industry-leading speakers, and built-in networking opportunities.

Wednesday, April 26

12:00-5:00pm
Registration
M2 Foyer Grab your badge and download the event app to start building your agenda!
5:00-6:30pm
Welcome reception
M2 Salon 5 Join us for an evening at the Marriott to kick off the event!

Thursday, April 27

8:00-11:00am
Registration
M2 Foyer Grab your badge and download the event app to start building your agenda!
8:00-9:00am
Breakfast
M2 Salon 5
Office hours
M2 Salon 5 Meet with Recharge product managers and the partners who are extending Recharge's capabilities to retain your customers
9:00-9:45am
Opening remarks
M2 Main stage Join us as we take a look back at some of the trends we've seen in the industry over the last year, and discuss predictions and plans for the future.
Oisin O'Connor, CEO & Co-Founder, Recharge
9:45-10:30am
Product roadmap
M2 Main stage We're busy working on tools to help you maximize the value of your shoppers and subscribers. Hear from Recharge leaders on some of the new features and functionalities we've recently launched, and where our sights are set for the future.
Erin Carey, Sr. Director of Product and Customer Marketing, Recharge Jordan Bluhm, Principal Product Manager, Recharge Wesley Magness, R&D, Flows, Recharge
10:30-11:00am
Break
11:00-12:00am
From sign-up to staying power: Strategies for retaining subscribers
M2 Main stage Now is the time to be proactive with your subscriber retention strategies. Learn valuable tactics—including how to strategically leverage partnerships—to keep your recurring customers with your business.
Chris George, Co-Founder, SubSummit
12:00-1:30pm
Lunch
M2 Salon 5
12:00-3:00pm
Office hours
M2 Salon 5 Meet with Recharge product managers and the partners who are extending Recharge's capabilities to retain your customers
1:30-2:10pm
For merchants:
From one-time shoppers to repeat buyers: How to keep your customers coming back Magnolia Over 70% of ecommerce shoppers buy from a brand once, then never buy again. Hear proven tips and tricks for getting your customers to return again and again.
Adam Ferris, VP of Revenue, Friendbuy Chelsea Jones, Co-CEO, Chelsea & Rachel Co. Megan Snider, Director of Customer Journey, Open Farm Pet Britanny Carter, Head of Digital Product, Vegamour Jie Charles, SVP of DTC, Blueland
The power of personalization: How to make the most of customer data Dogwood Hear from the experts on why a personalized buying experience should be a top priority for your brand and learn how to implement this for your buyers.
Sergiu Tabaran, COO, Absolute Web Dan Joo, Director of Ecommerce, Bokksu James Erck, COO & Co-Founder, Rebuy Travis Garcia, Senior Director of Product Management, PrettyLitter
Billion dollar persuasion techniques Silver Linden Learn how to lower your acquisition costs and attract your ideal customer by leveraging psychology-based advertising.
Sarah Levinger, Director of Growth Marketing, KnoCommerce
For partners:
10 steps to building a retention program for your merchants M2 Main stage Learn about subscriptions, retention, and building the ultimate tech stack to give customers what they need, when they need it.
Brandon Amoroso, Founder, Electriq Marketing (a DRINKS company)
2:10-2:20pm
Break
2:20-3:00pm
For merchants:
Optimizing your shopper journey to boost AOV & LTV Magnolia How can you maximize the value of your shoppers to offset today's sky-high acquisiton costs? Learn how brands are optimizing their programs to increase AOV and LTV throughout the shopper journey.
Nikki Tooman, Co-Founder, Sticky Digital Megan Whitman, VP of Growth, Wandering Bear Coffee Anna Simon, Director of Digital Marketing, Primal Kitchen Valerie Alderson, Director, Acquisition Marketing, Uqora
Is your site foundation optimized for retention? Dogwood Through real-life examples of best-in-class merchants, learn how to assess whether or not your current site foundation will allow you to fully optimize your retention efforts.
Joelle Goldman, Co-Founder, Churnbuster Scott Knight, CEO, Alpha Omega Amer Grozdanic, CEO, Praella Thomas McCutchen, CEO, Scoutside
The next generation of merchant acquisition channels Silver Linden To diversify their marketing channels and combat rising acquisition costs, it’s important for consumer brands to understand the new outlets and tactics that others are leveraging.
Tushar Ranka, CTO, Hello Bello Jessica Tennant, SVP of Ecommerce, Hello Bello
For partners:
The CVO revolution M2 Main stage To provide merchants with strategic guidance beyond just conversion rate optimization, it’s key to focus on growing LTV. In this session, we dive into holistic customer value optimization strategies for agency and tech partners to help your merchants better understand their customers.
Adam Pearce, CEO, Blend Commerce Peter Gardner, Chief Strategy Officer, Blend Commerce
3:00-3:20pm
Break
3:20-4:00pm
Merchant & partner awards
M2 Main stage
4:00-5:00pm
Keynote with Matthew Luhn: To Innovation and Beyond
M2 Main stage In today’s competitive markets, how can you differentiate your business and create more loyalty-winning value for your customers? In this enlightening and entertaining talk, accomplished writer and story artist Matthew Luhn will share his methods working with Disney and Pixar, as well as advising other Fortune 500 companies.
5:00-6:30pm
Wine tasting
Mezzanine After Thursday’s sessions, join us for a wine tasting led by world-renowned sommelier and star of the documentary Blind Ambition Tinashe Nyamudok covering 5 outstanding South African wines.
Whiskey tasting
The Dignitary If you prefer spirits, unwind and chat with your new connections over whiskey at acclaimed bar The Dignitary for a curated tasting.
7:30-10:30pm
An evening at The LINE DC
The LINE Hotel DC We’ve rented out The LINE Hotel’s iconic event space for an evening with a live DJ, food, and drinks. Don’t worry about your ride to the party—we’ve even arranged transportation from the Marriott.

Friday, April 28

8:00-9:00am
Breakfast
M2 Salon 5
9:00-9:45am
Keynote: Minimizing risk & maximizing return through experimentation
M2 Main stage Explore the what, why, and how of ecommerce experimentation, and walk away with tips and tricks for implementing this for your store.
Yaseen Shurbaji, Managing Partner & Co-Founder, Prismfly Yusuf Shurbaji, Managing Partner & Co-Founder, Prismfly
9:45-10:45am
Keynote with Jonathan Van Ness: Building a brand with individuality & community at the forefront
M2 Main stage Learn how Jonathan Van Ness went from hair care expert to business mogul, turning his namesake brand into an award-winning success by feeding into his passion, tapping into the needs of his customers, and building a loyal community.
10:45-11:00am
Break
11:00-12:00am
From innovation to authenticity: How Sahara Lotti turned Lashify into an international success story
M2 Main stage Learn how CEO and Founder Sahara Lotti turned Lashify into a household name by maintaining a customer-centric mindset, perfecting her product, embracing transparency, and maximizing a few key failures.
Oisin O'Connor, CEO & Co-Founder, Recharge Sahara Lotti, CEO & Founder, Lashify
12:00-12:30pm
Closing remarks: Key takeaways from ChargeX
M2 Main stage That's a wrap on ChargeX 2023. Join us as we recap some of the key takeways from the event.
Oisin O'Connor, CEO & Co-Founder, Recharge

Marriott Marquis Washington D.C.

Rates starting at $319 USD / night
Available April 26–April 28, 2023
Last day to book: April 5, 2023
Either a king or double bed will be available at check-in.

Book now

Tech sponsors

Agency sponsors

Frequently asked questions

What is ChargeX?

ChargeX is the premier conference bringing together subscription merchants, partners, and media. The focus of the event is to empower ecommerce businesses to grow and scale through easy-to-use payment software solutions. Hosted by Recharge, this conference is ideally suited for both merchants currently implementing a recurring business model (subscriptions, loyalty programs, subscribe-and-save options, and more) and those curious about their customer payment options for their online store. ChargeX is taking place from April 26–28 in Washington, D.C.

Who from my company should attend ChargeX?

Anyone who is part of sourcing, contracting, and/or managing your ecommerce business or payments should consider attending ChargeX. We will also have relevant content for founders, marketing teams, and anyone interested in connecting with our technical teams.

What is the COVID-19 policy for this event?

Our community’s well-being is extremely important to us. We are monitoring the COVID-19 situation closely and taking the necessary precautions to support the well-being of all attendees and host a safe and rewarding in-person event.

We are continuously monitoring requirements and guidelines for health and safety from the Centers for Disease Control and Prevention (CDC).

At this time, we do not expect the need to enforce masking or testing protocols. However, we will update this page should anything change.

Will there be networking opportunities?

Yes! At ChargeX, attendees not only have the ability to attend sessions, but also to partake in networking events and activities, such as:

  • A casual opening reception on April 26
  • Local activities and dinners sponsored by our partners
  • An evening reception on April 27 at D.C.’s LINE Hotel

I need a Visa Letter to attend. How do I request one?

At this time, we are not able to sponsor visas for this conference. Please contact your Recharge account manager to discuss further.

Will there be a special rate at the hotel if I decide to arrive early or stay later?

Yes! Our special event rate of $319.00 / night will be honored 3 days prior to and 3 days after the conference, pending availability. Learn more about our hotel room blocks and special rates.

I’m traveling with others outside my professional space. Can they also attend?

ChargeX has limited capacity and is unable to accommodate additional guests at any of the sponsored events, including the optional activities.

I have a dietary restriction. Will there be accommodations?

Of course! ChargeX is committed to creating an inclusive environment for all participants. All group meals will include vegan, vegetarian, gluten-free, and dairy-free options. If you require additional dietary accommodations, please reach out to [email protected].

What is the exact location?

ChargeX will be held at the Marriott Marquis Washington DC, located at 901 Massachusetts Ave NW, Washington, D.C. 20001.

What is the closest airport?

Choose from three nearby airports that service the Washington, D.C. area:

  • DCA - Reagan National Airport, located 4.6 miles from the conference
  • IAD - Dulles International Airport, located 27.6 miles from the conference
  • BWI - Baltimore/Washington International Airport, located 31.7 miles from the conference

Additionally, for those traveling from the Northeastern United States, there are easy and cost-effective train options.

What are the parking arrangements?

The hotel offers valet parking only for a fee of $60.18 / night + tax.

Are there any organized shuttles?

Shuttles will be arranged for any offsite events that are not within a reasonable walking distance of the hotel.

What are the accommodation arrangements?

Recharge has secured a special event rate of $319.00 / night at the Marriott Marquis Washington, based on availability. Learn more about our hotel room blocks and special rates.

What is the dress code?

The dress code for the conference is comfortable/casual.

What is the expected weather?

April is peak cherry blossom season in Washington, D.C., making this one of the most popular times to visit the area. The temperature is cool, with an average high around 67ºF. Most activities will be hosted indoors, and conference venue temperatures can vary. We recommend packing layers to ensure your comfort indoors and outdoors.

Can I register at the venue?

Unfortunately, registration for this event closes at midnight on March 31, 2023 and is not available at the venue.

How much do ChargeX tickets cost?

Early bird tickets are $450 and full price tickets are $550.

Is there a discount available for me?

Early bird tickets are $100 off. Contact your account manager to ask about any available discounts.

I am a Tech Partner—can I attend ChargeX?

The only way to gain access to the event as a technology partner is to sponsor—there will be no general admission tickets available. Contact [email protected] to discuss sponsorship opportunities.

I am an Agency Partner—can I attend ChargeX?

While agency partners have the option to purchase general admission tickets, sponsoring ChargeX in 2023 offers a wealth of additional benefits, including greater opportunities for lead generation and brand awareness. Contact [email protected] to discuss sponsorship opportunities.

What is the cancellation policy for ChargeX?

Our tickets are non-refundable and non-transferable. However, if you have a unique situation preventing you from attending and would like to request a refund, please email [email protected].

How many people can the venue accommodate?

The venue can accommodate up to 600 people.

Who can I contact about a question not listed here?

Please reach out to [email protected] for additional questions.