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Gordon Chandler

Gordon Chandler

Gordon is a Growth Account Manager on the Customer Success team at Recharge.

The golden rule of customer experience
The golden rule of customer experience

These days, we all expect a level of ease and control when it comes to our life experiences, be it getting an oil change, hiring a plumber, or even doing our taxes. Naturally, ecommerce customers expect the very same—which is why it’s crucial for brands to ensure that their offerings are easy, convenient, and intuitive.

Why are subscriptions so popular?
Why are subscriptions so popular?

Subscriptions become popular for one main reason: convenience. Whether they’re associated with a streaming service, SaaS product, or DTC retail brand, subscriptions allow companies to realize recurring revenue, while also providing customers with regular and predictable deliveries of content or products.