You’ve earned your subscribers.
Now hold on to them
Get more out of your acquisition spending and make customer relationships last with our retention tools.
Good things don’t have to end
Recharge’s holistic suite of retention tools block churn from every angle to extend subscriptions and get the most out of your customer acquisition spending. Engage, incentivize, and save subscribers.
65%
65%
more cancellations saved
88%
88%
of failed transactions recovered
44%
44%
churn reduction
I genuinely think having all of our tech and retention tools in one place is helping us keep customers longer because the front and back ends work together and our customers are able to use everything so easily.
Natasha WhitingCEO, Kollo Health
Cancellation Prevention
Turn cancellations around & retain subscribers
When customers move to cancel, offer them personalized reasons to stick around instead. Then use RechargeAI to uncover the factors driving churn.
Personalize offers based on subscriber behavior, traits, and shopping history. Combine multiple offers for a more compelling alternative. Prevent misuse with advanced incentive tooling.
Customize text and colors, adjust layout, and embed video to craft a cancellation journey that’s unique to your brand—all without writing a line of code.
No need to start another spreadsheet. RechargeAI analyzes churn data for you, surfacing actionable insights right on your dashboard.
Failed Payment Recovery
Minimize passive churn caused by payment failure
Don’t permanently lose customers to temporary payment issues. Recover more revenue and keep orders coming in with smart passive churn tools.
Our AI-driven tech taps into data from 20,000+ merchants and 1.3 million daily orders to find the best time to alert customers and retry payments.
Subscribers update their payment information directly in the customer portal—no fuss involved.
Track the impact and results of your recovery strategy, and A/B test notifications to optimize your approach.
Win Backs
Reverse churn & grow subscribers
Re-engage lapsed subscribers with the smoothest, most personalized reactivation experience on the market.
Showcase your subscription benefits and winning products on landing pages that tell your brand story and drive conversion.
Customers can resubscribe without even logging in, providing an easy path to reactivation.
Deploy a winback campaign directly within Recharge, complete with custom notifications and reactivation landing pages.
Compare your options
Churn Prevention Recharge
Other subscription solutions Others
Comprehensive, full-lifecycle retention tools
AI-powered analytics & root-cause analysis
Limited
Password-free win-back experiences
Support for payment info updates directly in customer portal
Retention efforts optimized with segmentation & A/B testing
Limited
Smart retries powered by data from 20,000+ brands and 1.3 million+ daily orders
Recharge empowers merchants with baked-in retention tools that help you to grow your business right out of the box.
Tom BambaraSenior Manager of Customer Success and Customer Experience, Tiege Hanley